Frequently asked
Questions we hear a lot.
If it's not covered here, the fastest way to get an answer is just to call or email — see below.
01What areas do you serve?+
Alexandria, Glenwood, Osakis, and the surrounding communities, with onsite visits available throughout that area. Remote support can typically reach clients a bit further out — just ask when you call.
02Do you work with homes, or only businesses?+
Both. Most of the day-to-day work is small business IT, but general tech support and WiFi fixes are common for home clients too.
03How fast can you respond to an issue?+
Most requests get a same-day or next-day response. If something is actively down, say so when you reach out and it'll get prioritized.
04Is pricing flat rate or hourly?+
Both options are available depending on the work — flat rate for well-defined jobs like a device setup, hourly for open-ended troubleshooting or ongoing managed support.
05Can you set up or manage Microsoft 365?+
Yes — tenant setup, licensing, security policies, and day-to-day administration, plus general email, Office 365, and QuickBooks support.
06Do you handle data backup?+
Yes, backup-as-a-service for Microsoft 365 and general business data, monitored on an ongoing basis rather than set up and forgotten.
07Do you only take one-off projects, or ongoing managed IT too?+
Both — some clients call as issues come up, others are on ongoing managed support. Either way works.
08How do I get started?+
Call 320-760-7854 or email bridget@cyber-techsolutions.com with what's going on, and you'll hear back the same day or next business day.